Return & Refund Policy

Last updated: September 28, 2026
Nestquora is owned and operated by Shaanxi Kafenghui Trading Co., Ltd.

Ordering and Receiving Your Shoes

Nestquora sells women's casual shoes through its online store. To purchase, select a product and available options, add it to the cart, and review the item, size where applicable, quantity, delivery address, shipping charge, and final total before paying. Orders are usually processed within 1–3 business days after successful payment confirmation; delivery is estimated at 7–12 business days after dispatch. We send order confirmation and, after shipment, a shipping email with available tracking information. Inspect the shoes after delivery and contact service@nestquora.com if the wrong item arrives or there is an apparent issue.

The Shipping Policy gives the full delivery process. Eligible orders of US$49 or more qualify for free standard shipping, subject to any geographic restrictions or exclusions displayed at checkout before payment. Below that threshold, shipping is calculated for the delivery address and shown before payment.

30-Day Return Window

To request a return of an eligible item, email us within 30 calendar days after the date it was delivered. The window starts on delivery, not on the order date or shipment date. Sending the request within that period allows us to review eligibility and provide instructions; do not assume that merely mailing an item without contacting us creates an approved return. If a legal right provides a different remedy or period for a particular issue, that right is not reduced by this general policy.

Return Eligibility and Condition

For a standard return based on a change of mind, size preference, or style preference, shoes should be unused, unworn, in original condition, and returned with their original packaging. A reasonable initial inspection to identify a problem will not by itself be treated as grounds to reject a claim about damage, a defect, a wrong item, or a product materially unlike its description. Keep any labels or included parts that came with the item when possible and tell us if something was missing on arrival.

Shoe fit and product details can vary by listing, so please check the description and any available size guidance before ordering. A product-specific return limitation applies only if it was clearly disclosed before purchase and is permitted by law. Contact us if you are unsure whether a pair qualifies.

How to Request a Return

Email service@nestquora.com within the applicable window. Include the order number, the shoe style or item you want to return, and a brief reason. For damage, a defect, an incorrect shipment, or a description mismatch, attach clear photos or video when relevant; a photo of the packaging or shipping label can also help us investigate. If you do not have a particular photo, explain the issue in words so we can advise what information is useful. Please do not email full payment card details.

Our team will review the request and explain the available remedy or any information needed to evaluate it. If a physical return is appropriate and approved, we will provide instructions on packing and sending it, including the return location. We may be able to resolve some product problems through a replacement or refund without requiring the same steps as a preference-based return. Keep the return communication and any shipping receipt until the matter is complete.

Return Address and Packing

After approval, customer support will provide the applicable return warehouse address and mailing instructions. That address may depend on the order and fulfillment arrangement. The registered business address in the Company Information section is not automatically a return address, so please do not send shoes there unless our support team specifically instructs you to do so. Sending a package to an address other than the one provided for the approved return may delay its identification and processing.

Pack the shoes securely in their original packaging for a standard return, and include any information requested in the return instructions so we can match the parcel to your order. We recommend retaining proof of postage and a tracking number if the shipping option offers one. Tell us if you encounter a problem with the provided instructions before mailing anything.

Return Shipping Costs

If you are returning an eligible pair because of a change of mind, preferred fit, style choice, or another personal preference, you are responsible for the cost of mailing it back. The charge depends on the shipping service and return destination supplied after review. We do not invent a fixed return-shipping price or a restocking charge in this policy. If the return arose from our error or a qualifying product issue, the cost treatment described below applies instead.

Damaged, Defective, Incorrect, or Misdescribed Items

If the shoes arrive damaged or defective, the wrong item was sent, or the product is materially different from its description, contact service@nestquora.com with the order number and evidence that helps show the issue. We will assess the circumstances and provide an appropriate replacement, refund, or return solution. You will not be charged extra to correct a mistake on our side. If we require a return for such a case, we will arrange an appropriate method or cover reasonable return-shipping costs. We will not insist that an item remain sealed or unworn if reasonable inspection was needed to discover a defect.

If part of an order is missing, or a tracking record says delivered but no parcel was received, contact us as well. We will investigate the order and delivery details and assist with a reasonable solution; a missing parcel should be addressed under the Shipping Policy rather than treated automatically as a change-of-mind return. Please preserve relevant packaging and communications while the issue is reviewed.

Refund Review and Timing

For a physical return, we check the product after it arrives and tell you whether the refund is approved. Once received, inspected, and approved, the refund is issued to the original payment method within 5–10 business days. The bank or payment service may need additional time after issuance to post the credit to your account. A refund for a qualifying product issue may be handled without a physical return where we determine that is appropriate; we will explain the resolution in the case communication.

If you have not received an expected refund after the stated issuance period, check the original payment account and contact service@nestquora.com with your order number and the relevant return or approval details. We will review the refund status and help identify the next step. Any treatment of an original shipping charge will take account of the reason for return and applicable law; a customer should not bear an extra cost caused by our incorrect or defective item.

Questions and Practical Steps

In short, choose and pay for the shoes through checkout, receive order and shipment emails, inspect the parcel on arrival, and email us within 30 calendar days after delivery if you want an eligible return. We provide the relevant return instructions after reviewing the request, and approved refunds go to the original payment method on the timeline above. For a delivery issue, damaged item, return question, or refund concern, service@nestquora.com is the point of contact. Include the order number and a concise explanation so we can locate the transaction and assist.

Customer Support
We aim to respond to customer inquiries within 1-2 business days.
Email: service@nestquora.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

Company Information
Brand Name: Nestquora
Company Name: Shaanxi Kafenghui Trading Co., Ltd.
Registered Address: Room 601, Unit 2, Building 1, Gongyuan Daho Community, Tongfang Yilu, Fengdong New City, Xixian New Area, Shaanxi Province, China