Shipping Policy

Last updated: September 28, 2026
Nestquora is owned and operated by Shaanxi Kafenghui Trading Co., Ltd.

How to Place an Order

Choose the women's casual shoes you want, select the available size and color options, and add the item to your cart. At checkout, review the products, quantities, shipping address, shipping charges, and final total before submitting payment. Use an email address you can access so that you can receive order and shipping messages. After payment has been successfully confirmed, we send an order confirmation and begin the fulfillment process. If checkout has not confirmed payment, please check the order status before assuming that a parcel is being prepared.

Processing and Fulfillment Time

Orders are typically processed within 1–3 business days after payment confirmation. This period covers ordinary handling before dispatch and is separate from the transit estimate below. If we need to clarify a delivery detail or a product issue affecting a submitted order, we will contact you. An unexpected issue can lengthen handling; we will provide relevant information when it becomes available.

If you notice an error in your shipping address or selected size, email service@nestquora.com immediately with the order number and requested correction. We will check the order stage. A change may no longer be possible once preparation or dispatch has progressed, so please review the checkout summary carefully before paying.

Estimated Delivery Time

After an order has shipped, delivery is estimated at 7–12 business days. Add the normal processing period separately when planning for a purchase: the 7–12 business days begins after dispatch, not when you click the checkout button. Delivery estimates can vary with the destination, carrier movement, and local conditions. They are estimates, not a guaranteed arrival date. If an event causes a material delay, contact us and we will check the available order and tracking information.

Shipping Fees

For an order below the free shipping threshold, the standard shipping charge is calculated from the delivery address at checkout and shown with the order total before payment. Please check the displayed amount before submitting the order. The actual destinations available for delivery and any applicable shipping choices are determined by the live checkout rather than a country list implied by this page. If a destination cannot be selected, contact support before placing an order with an alternative address.

Free Shipping

Eligible orders of US$49 or more qualify for free standard shipping. Any geographic restrictions or exclusions will be displayed during checkout before payment.

The threshold is based on the qualifying order amount shown during checkout. If a discount or other change affects that amount, review the shipping line in the final checkout summary. We will not add an undisclosed shipping charge after you submit payment. If the checkout total or shipping charge appears inconsistent with the displayed offer, send us a description before completing payment.

Fulfillment and Shipping Origin

Depending on inventory and delivery destination, an order may be fulfilled from our own facility or a partner facility. The particular dispatch location can therefore differ between orders. This policy does not promise a local warehouse, a specific country of dispatch, or a particular carrier. The fulfillment arrangement does not remove our responsibility to help with a delivery problem under this policy. If an order is sent in more than one parcel, shipment communications and tracking may be separate; we will not charge an additional shipping fee solely because we split an already paid order.

Shipment Confirmation and Tracking

After dispatch, we send a shipping confirmation to the email address supplied at checkout, with available tracking information. Use the tracking link or number in that email to monitor the parcel. Tracking scans may not appear immediately or may pause while a parcel moves between facilities. If you cannot locate a shipping message, check the email address entered with the order and your filtered mail folders, then contact us with the order number. When more than one parcel is involved, check each tracking number for its own progress.

Receiving Your Order

The shipment is addressed to the details entered during checkout. Please verify the street, unit, postal code, and other required address fields before paying. Once the parcel arrives, inspect the shoes and packaging reasonably promptly so that any damage, missing item, or incorrect product can be described accurately. Keep useful photos and the packaging if there is an issue. Contact service@nestquora.com with the order number, what arrived, and relevant photos or video; we will review the problem and explain a suitable next step.

Delays, Missing Parcels, and Marked-Delivered Orders

If tracking has stopped updating beyond a reasonable interval, the parcel appears lost, or tracking shows "delivered" but you cannot find it, email service@nestquora.com with your order number, delivery address confirmation, and tracking details. For a marked-delivered parcel, checking the usual delivery location or asking household members may help, but this does not replace contacting us. We will review the shipment record, make appropriate inquiries with the fulfillment or delivery partners where available, and work with you toward a reasonable resolution. We do not automatically treat a carrier handoff or a delivered scan as the end of our assistance.

If the tracking information conflicts with what you received, describe the discrepancy. We may request limited information needed to trace the parcel and will explain the next step after reviewing it. Please avoid sending full payment credentials in a support message.

Returns, Refunds, and Questions

The purchase path begins with selecting the shoes, reviewing the checkout total, and confirming payment; order confirmation and shipment tracking then arrive by email. For an eligible return, email service@nestquora.com within 30 calendar days after delivery. A standard preference-based return requires unused, unworn shoes in original condition and original packaging; after review, we provide the applicable return address and instructions. The customer pays return shipping for a personal preference return. For an item that arrives damaged, defective, incorrect, or materially unlike its description, we will review the issue and provide an appropriate replacement, refund, or return solution without extra cost caused by our error.

Once a returned product is received and inspected, an approved refund is issued to the original payment method within 5–10 business days; the payment provider may need more time to post it. The Return & Refund Policy explains these steps in full. For an order, delivery, return, or refund problem, send the order number and a concise description to the support email below.

Customer Support
We aim to respond to customer inquiries within 1-2 business days.
Email: service@nestquora.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

Company Information
Brand Name: Nestquora
Company Name: Shaanxi Kafenghui Trading Co., Ltd.
Registered Address: Room 601, Unit 2, Building 1, Gongyuan Daho Community, Tongfang Yilu, Fengdong New City, Xixian New Area, Shaanxi Province, China