Terms of Service

Last updated: September 28, 2026
Nestquora is owned and operated by Shaanxi Kafenghui Trading Co., Ltd.

These Terms and Conditions govern purchases made through the Nestquora online store, operated by Shaanxi Kafenghui Trading Co., Ltd. By placing an order through the website, you enter into a purchase transaction with Shaanxi Kafenghui Trading Co., Ltd., subject to these Terms and the policies published on our website.

Service Overview

These Terms of Service describe the online shopping service provided through Nestquora, including browsing women's casual shoes, using checkout, receiving order communications, and obtaining customer support. By using the website, you agree to use its features lawfully and to supply accurate information for any order or inquiry. Detailed purchase terms are in our Terms and Conditions, while our Terms of Use addresses permitted website conduct. The Shipping Policy, Return & Refund Policy, Privacy Policy, and Payment & Security page cover their respective subjects.

Product Pages and Decisions

Product listings help customers choose among available shoes, sizes, and colors. Read the particular product description and any sizing information before ordering. Screen settings can affect the appearance of colors, and fit depends on the style and the wearer. We do not promise an unlisted material, construction method, measurement, or fit. If a listing lacks information you need, contact service@nestquora.com before completing checkout. Availability and site content may be updated as the store changes.

Checkout and Payment

To purchase, select the product and options, add it to your cart, and check the delivery address, shipping charge, and total at checkout. Only the payment methods shown there are available for that transaction. Successful payment confirmation allows us to begin processing and leads to an order confirmation sent to the checkout email. A selection left in the cart or an unsuccessful payment does not complete an order. If you believe you were charged without receiving an order confirmation, contact support with available transaction details before submitting another order.

Please provide an accurate name, email address, and delivery information. If a detail is wrong, send us the order number and correction promptly. We will check whether the order can still be changed. Once handling or shipment has advanced, a change may be unavailable, but we will explain the options that apply to the particular situation.

Fulfillment and Delivery Assistance

Following successful payment confirmation, normal order processing takes 1–3 business days. After dispatch, delivery is estimated at 7–12 business days. These periods are distinct; delays can occur and neither period is a guaranteed delivery date. Eligible orders of US$49 or more receive free standard shipping, subject to any geographic restrictions or exclusions shown during checkout. Below that amount, shipping is calculated by delivery address and shown before payment. Orders may ship from our own or partner fulfillment facilities according to inventory and destination, without a promise of a local warehouse.

We email a shipping confirmation and available tracking information after dispatch. If tracking is stalled, the parcel appears missing, or the carrier marks it delivered but you have not received it, contact service@nestquora.com with your order number. We will investigate and help seek a reasonable resolution. Refer to the Shipping Policy for further guidance on address corrections, tracking, and delivery questions.

Returns and Customer Issues

For an eligible change-of-mind return, email us within 30 calendar days after delivery. The shoes should be unused, unworn, in original condition and original packaging. Send the order number, the item, and the reason for the request; supply photos or video when relevant to a defect or shipping problem. After review, we provide the applicable return address and instructions. Our registered business address is not automatically a return destination. Preference-based return shipping is paid by the customer.

If the shoes arrive damaged, defective, incorrect, or materially different from their description, we will review the evidence and provide an appropriate replacement, refund, or return solution without additional cost caused by our error. Once a returned item is received and inspected, an approved refund is issued to the original payment method within 5–10 business days; actual bank or payment provider posting may take longer. See the Return & Refund Policy for the complete procedure, and contact us if a refund appears late.

Website Availability and Information

We may maintain, change, or temporarily suspend website features and correct information as reasonably needed. Avoid interfering with the site, submitting fraudulent information, or attempting to access another customer's account. If an apparent product or pricing error affects an existing order, we will contact the customer to address it fairly. We may revise these Terms of Service as practices evolve; changes apply as permitted by law and do not remove rights that cannot legally be excluded.

About Our Business

Nestquora is an online retail store operated by Shaanxi Kafenghui Trading Co., Ltd. The company is responsible for the sale of products, order processing, customer support, returns, refunds, and other transactions conducted through our website.

For questions about an order, delivery, or a return, write to service@nestquora.com and include your order number. We will direct you to the relevant policy or support step.

Customer Support
We aim to respond to customer inquiries within 1-2 business days.
Email: service@nestquora.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

Company Information
Brand Name: Nestquora
Company Name: Shaanxi Kafenghui Trading Co., Ltd.
Registered Address: Room 601, Unit 2, Building 1, Gongyuan Daho Community, Tongfang Yilu, Fengdong New City, Xixian New Area, Shaanxi Province, China