Terms and Conditions

Nestquora is owned and operated by Shaanxi Kafenghui Trading Co., Ltd.

These Terms and Conditions govern purchases made through Nestquora.com (“Nestquora”), an online store operated by Shaanxi Kafenghui Trading Co., Ltd. By placing an order through the website, you enter into a purchase transaction with Shaanxi Kafenghui Trading Co., Ltd., subject to these Terms and the policies published on our website.

Products and Information

These Terms and Conditions set out the purchasing process for women's casual shoes offered through the Nestquora online store. Each product page describes the item offered, its available options, and any details supplied for that listing. Review the selected size, color, quantity, and description before paying. Display colors can vary between screens, and fit can differ by style and individual preference. If the listing does not answer an important question about sizing, material, or construction, contact service@nestquora.com before ordering; no unlisted specification should be assumed.

Placing an Order

Select an item, add it to the cart, enter the requested delivery and contact information, and review the checkout summary before submitting payment. The summary is the place to check the products, selected options, delivery address, shipping charge, and total. You should use an email address you can access, because order and shipment information is sent there. A cart selection or unfinished checkout does not by itself create a completed order.

After payment is successfully confirmed, we email an order confirmation and begin processing. If payment fails or remains unconfirmed, the order may not proceed. If details are incomplete or a listing or payment issue arises, we will contact you to seek a reasonable resolution rather than silently substitute a product or charge an undisclosed amount. For a correction or cancellation request, contact us promptly with the order number. We will review what is still possible; applicable refund rights remain governed by the Return & Refund Policy and law.

Pricing, Payment, and Shipping Charges

The price, available payment methods, shipping fees, and final amount are presented at checkout before payment. If you see an unexpected charge, check the summary or ask us for assistance. Eligible orders of US$49 or more qualify for free standard shipping, subject to geographic restrictions or exclusions shown during checkout before payment. For orders below US$49, shipping is calculated using the delivery address and displayed in the final total.

Processing and Delivery

Orders are usually processed within 1–3 business days after successful payment confirmation. This is the time for order handling before dispatch, separate from transit. Once shipped, delivery is estimated at 7–12 business days. These are estimates rather than guaranteed arrival dates, and a delay may result from destination or carrier conditions. Orders may be dispatched from our own or partner fulfillment facilities depending on inventory and destination; no particular country of origin or local warehouse is promised.

We send a shipping confirmation and available tracking information to the checkout email address. Please use those details to follow the shipment and inspect the shoes after delivery. If tracking stalls, a package appears lost, or it is marked delivered but has not arrived, email service@nestquora.com with the order number and available tracking details. We will investigate and help find a reasonable solution; the matter is not automatically closed when a package is handed to a carrier. Full delivery details are in the Shipping Policy.

Returns, Issues, and Refunds

An eligible return should be requested within 30 calendar days after delivery. For a standard change-of-mind return, the shoes should be unused, unworn, in original condition, and in their original packaging. Email service@nestquora.com with the order number, item, and reason, plus photos or video when they help explain a product issue. If approved, we will provide the applicable return address and instructions; the registered company address is not automatically a return destination.

Customers pay return shipping for a preference-based return. If a shoe arrives damaged, defective, incorrect, or materially different from its description, contact us so we can provide an appropriate replacement, refund, or return solution without charging you extra for our error. After a returned item is received and inspected, an approved refund is issued to the original payment method within 5–10 business days; the financial institution may require additional posting time. Read the Return & Refund Policy for the full process. Nothing in these Terms limits rights that cannot be excluded under applicable law.

Customer Information and Store Policies

We use information supplied with an order to process payment, communicate, fulfill the purchase, and handle support as described in our Privacy Policy. Provide accurate details and tell us promptly if your address or order information needs correction. Do not email complete payment credentials. Our Payment & Security page explains how to review charges and seek help with a payment problem; Your Privacy Choices explains how to make applicable information requests.

These Terms work alongside the policies displayed on the store. If a question concerns delivery or a return, the specific Shipping Policy or Return & Refund Policy provides the operational procedure, subject to applicable law. We may update published terms as our practices change; the version applicable to an existing order will be considered in light of the information presented when that order was placed and any mandatory rights. A policy update does not authorize an undisclosed retrospective charge.

About Our Business

Nestquora is an online retail store operated by Shaanxi Kafenghui Trading Co., Ltd. The company is responsible for the sale of products, order processing, customer support, returns, refunds, and other transactions conducted through Nestquora.com.

Nestquora and Nestquora.com are operated by Shaanxi Kafenghui Trading Co., Ltd.

For questions about an order or these Terms, contact service@nestquora.com with the order number, if available, and a clear description. We will review the particular issue and explain the next step.

Customer Support

We aim to respond to customer inquiries within 1-2 business days.

Email: service@nestquora.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

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